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“The way to fly”
Review of Etihad Airways


Reviewed 3 weeks ago

It makes a huge difference to be able to stretch out and to not feel cramped up next to others. Having your own space is fantastic. So is having your own little kit of toiletries, pillow, blanket and bottle of water. I love the indulgence of being offered a variety of beverages before the flight takes off and being able to have a champagne to celebrate your holiday.
The food is very good and the options are reasonable too. Being able to order something throughout the flight is great, too.
The staff are very competent and generally very serious.
The toilets are cleaned on a regular basis.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank NicksSuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi there, we are glad to hear that you like the space, the service and the meals on board. Thank you for sharing your experience and we are looking forward to seeing you on board again soon. *Marc

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158 - 162 of 11,476 reviews

Reviewed 3 weeks ago via mobile

Always fly with Etihad when going too the UAE and always on the A380 Airbus

This plane is huge! Seats 10 across with an upper deck of business and first class and the very elite Residence.

I fly both economy and business, economy is very spacious, everything you need ear phones, video, TV, power point for phone to charge, fantastic meals, any Mount of beverages you want..it really is the most excellent and fantastic value for money.

Staff are fantastic, very smart friendly and attentive. Sat in an exit seat at the back that had massive legroom.

Flights are generally very reasonable with baggage allowances from 24kg to 40kg! And also generous carry on weights.

This is definately my favourite airline and I would definately recommend Etihad Airways.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank elly w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi Elly, we are glad to hear that you like your flight in our A380 and the service of our Crew on board. Thank you for sharing your experience and we hope to see you on board again soon. *Marc

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Reviewed 3 weeks ago

Another great flight ordered low fat meals which where delicious staff extremely friendly and efficient from check in desk to flight crew even changed our seats on return journey so that we had extra space as it wasn't a full flight Etihad every time for us can't fault them

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 694gillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hi Gillian, we are glad to hear that you enjoyed your flight with us and that you liked the service on board. Thank you for flying with us and we are looking forward to welcoming you on board again soon. *Marc

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Reviewed 3 weeks ago

The Most recent Etihad Airways flight was to Chennai, India and back. Flying from Abu Dhabi, felt sorry for the crew as the food on the menu was selectively loaded and so the prawn main dish was only one and the first passenger got it. The remaining options were a couple of the chicken dishes and the rest were vegetarian. The chicken was so bad that I could not have the second bite. Before that the nuts served with the drinks were cold, as there was no provision for warming them. The cabin in charge was extremely apologetic, but there was nothing she could do. Did not have the guts to try the food on the return leg. Have recently flown with them to New York and that was a good service, on the A380, though for such a long flight they don’t provide nightwear. The return was from Chicago on a smaller aircraft and the food and drink options were poor.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank somnathmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello, we are sorry to hear that you did not like the meal on board. Thank you for your feedback about it as it helps us to improve the experiences of our guests. Thank you for traveling with us. *Marc

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Reviewed 3 weeks ago

I had a very bad experience with Eithad when I returned from Canada back to India.

I had checked in the below bags,

1. Cabin bags (1 laptop bag and 1 cabin bag which is less than 7 kg)
2. Check-in bags (1 with 22 kgs and another 1 with around 23 kgs) - Didn't faced any issues with this

However I was informed that my cabin bag is bigger than Eithad defined size so you can't take that. Also I was informed that I have to pay 320$ to add that with check in bags (as there is no space in the flight/restrictions on size). I have been corned and I had no choice hence I have paid 320$( as that bag contains important documents and other stuffs).

As I got into the flight, I have noticed that around 20 - 30% of economy seats were empty and many passengers were laying and sleeping in a single three seater. And most worrying part is that, I have seen many co passengers were carrying the cabin bag which were bigger than mine. I was wondered and shocked as well. I'm not sure why such partiality shown to me.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank prabhusmca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello, we are sorry to hear about this. Can you please send your case along with your booking reference to feedback@etihad.ae so that our team can investigate the case and get back to you? Thank you. *Marc

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