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“EY100 and EY 486, 17th June 2018”
Review of Etihad Airways


Reviewed 29 June 2018

Flew JFK to Abu Dhabi on a A380 800. Plenty of spare seats and room to stretch out.
Flew Abu Dhabi to Perth on a A330 200. Same situation so got plenty of sleep.
Food is good, but potato was a big contributor to the meals, often getting potato salad, and hot or warm potato in some form in the main meal. The E-box entertainment has wide range of programs and a few games. Didn't really use it, when I had opportunity to sleep. Announcements made in both English and Arabic. Sometimes Arabic is first and then English, sometimes vice versa. WOULD use Etihad again as a carrier.

Date of travel: June 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank tholeiites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 30 June 2018

Thank you very much for your feedback. We are happy you have had a nice time on board and you were satisfied with our service. Let us know when we will see you again. :) Mia

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4,935 - 4,939 of 16,514 reviews

Reviewed 29 June 2018 via mobile

In just 8 months Etihad has changed everything. Providing less ammenities can be accepted but the crew is getting harsh.
For the first time I experienced that the International crew that was flying from Delhi to Abu Dhabhi was not at all polite in the whole 3 nd half hour flight. While the Abu Dhabhi to New York flight was half empty there were still no upgrades and all the youtube videos that showcased etihad providing this and that all became a lie.
No amenity kit was provided, no hot hand towels, no menu card was provided.
While the food was being served it was not the best service at all. I also think one meal was skipped. The food was ok but not that great.
Overall Etihad used to be really good they just need to revamp

Date of travel: June 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank Vaibhavcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 30 June 2018

Hi Vaibhavcan, thanks for sharing your recent flight experience with us. We can understand your disappointment as our overall service was not as expected. Please submit your booking details through our feedback channel at feedback@etihad.ae so that our Guest Relations officers can investigate your concerns and be in touch with you. *Mia

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Reviewed 29 June 2018

From check-in to arrival, everything and everyone was professional, polite, well groomed, attentive
My seat 16F - middle - 2 seats together with dividing panel, very comfortable & private, I requested extra pillow - which I was given
Food and beverage service very good choice of both, plus snacks through out the flight.
Bathrooms were clean & kept clean during the 14hr flight
In the last 2 years I have flown 6 times with Etihad Airways - Sydney via Abu Dhabi to Malpensa return ... I can not fault this airline

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Lizzy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 30 June 2018

HI Lizzy, thank you very much for your feedback. We are happy you have had a nice time on board and you were satisfied with our service. We will be looking forward to welcoming you onboard soon. *Mia

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Reviewed 29 June 2018

I was very well attended. The seats were comfortable and spacious. The meals served at times I desired were of good variety. Flights were on time. Service provided in airport lounges were very good.

Date of travel: April 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Peki O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 30 June 2018

Hi Pecasita, thank you very much for your feedback. We are happy you have had a nice time on board and you were satisfied with our service. Let us know when we will see you again. :) Mia

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Reviewed 29 June 2018

I had a return flight with Etihad to Paris airport from Sydney, with a 3 day stop over in Abu Dhabi. The seats were comfortable with adequate leg room and the meals were very good for an economy flight. The toilets were clean on most visits even for a full flight which was great. The only compliant I would have is the tea served was not very nice (very strong) and used powdered creamer instead of milk. Overall, I would recommend Etihad airways.

Date of travel: April 2018
Thank Lea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 30 June 2018

Thank you very much for your feedback. We are happy you have had a nice time on board and you were satisfied with our service. Let us know when we will see you again. :) Mia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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