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“Comfortable seats with plenty of leg room.”
Review of Etihad Airways


Reviewed 6 April 2018

Comfortable airline with attentive staff. Easy transfer at Abu Dhabi. Departed and arrived on time. Excellent experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank gill2847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 7 April 2018

Hi Gill, thanks a lot for your positive review. We're delighted to hear that you had a smooth journey with us. We hope to welcome you on board again soon. *Ivy

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1,761 - 1,765 of 10,973 reviews

Reviewed 6 April 2018

Flew on the A380 three times in a week on long haul flights. Food and services were usually good, only on one occasion I waited nearly an hour for dinner. There were seats facing backward and I felt awkward when the passenger seating the opposite side stood up while I was in a totally unprepared state.

I changed my connecting flight at Abu Dhabi airport. The airport was busy with many passengers and business lounge was usually packed. Washroom facilities in the lounge were not enough and there were always queues outside the washroom. I waited for 35 minutes to get a shower.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Derek20130924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 7 April 2018

Hi Derek, thanks for sharing your feedback with us. It's great to hear that you enjoyed your flights on our A380. We will pass on your feedback about your recent lounge experience, as we are constantly trying to improve our services based on our guests reviews.Thanks! *Ivy

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Reviewed 6 April 2018

A very comfortable experience in business class on the top deck of the A380. My previous experience with Air France in similar set up was not as good as business class was too big and ratio of flight attendants to passengers was low. This was not the case here. Excellent service, good quality food and clean deck/lavatories made it for a very enjoyable flight. The only reason I am not giving this flight 5 stars is that I have been somewhat spoiled with my travel lately and while this flight was very good, I did not find it to be outstanding. So saving that 5th star for the wow factor.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Maxim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 7 April 2018

Hi Maxim, we appreciate you took your time writing about your experience with us. We are delighted to hear that your experience with us was very enjoyable. Thanks for your feedback about our crew, our service and our comfort on board. We are looking forward to welcoming you on one of our flights again. *Ivy

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Reviewed 6 April 2018 via mobile

Food was average.Spicy lamb very ordinary.Service was average with one exception.There was a pretty blonde airhostess on the Abu dhabi to Colombo leg on the 5th of April.Left at 9.40pm. She had an accent & was brilliant.
There was plenty of legroom I would have liked trivia amongst the games.Stop over at Abu Dhabi was very efficient. Moneywise they fitted our budget but overall I did not feel like singing from the treetops

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Taveaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 7 April 2018

Hi there, thanks for sharing your feedback with us as we are constantly trying to improve our service based on our guest's reviews. We will pass on your feedback about our crew and our food and beverage service. Thanks! *Ivy

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Reviewed 6 April 2018

Nearly perfect flight. We were flying in the A380 and the service and Business class set up was just amazing. Loved the area in the middle of the plane where you just can go and sit and visit with friends and watch live television. Food was great and the stewards was well trained.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank swazijumbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 7 April 2018

Hi Swazijumbo, thanks for your positive review and your full star rating. We like to hear that you had an amazing time in the Business Class of our A380. It's great that you used the meeting area to spend time with your friends. We're looking forward to welcome you on board again soon. *Ivy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC