I travel every four years to visit my son in Tasmania. I chose EtIhad as had heard really good things about them. I am ex airline staff and also have been a Travel Agent so read and listen to what is said about how, where, etc when flying.
I booked my flight well in advance to take advantage of some reasonable fares. I was travelling just before Easter 2015. My flight departure times and connecting, flight from Abu Dhabi were changed so often both on my way out and return that it really messed my holiday and work up.
Owing to last connecting flight from Melbourne to Tasmania departing at 19. 25hrs the original timing gave me just enough time to catch it. New times meant I would miss it and have to stay overnight in Melbourne or catch the ferry which arrives about the same time as first flight the next day.
Consequently I had to fly out the evening before my intended date of departure thus missing an evenings work. I also had to re book my connecting flight to Tasmania with Virgin Airlines, who would only let me change it to the flight before or the flight after original one booked, the latter being impossible as there is no later flight thus would involve a night in Melbourne.
It also meant coming down in Sydney and then flying to Melbourne instead of a direct flight from Abu Dhabi to Melbourne. I had opted to do this on my return as flight was cheaper this way, but did not book to do this on the way out.
My inflight entertainment did not work despite after requesting three times for something to be done about they eventually tried to re bot it to no avail. Service on board is nowhere near as good as on Emirates and you have far less offering of water and snacks. Food is ok.
Customer services ended up giving me 10,000 air miles, refused an upgrade and offered me Airport lounge a service I already have. Despite having enough air miles to virtually get me to Melbourne, but not a return ticket I am still not sure I would fly with them again after my experiences with them. I have flown Emirates both from London Heathrow and Manchester and love everything about my entire journey. Dubai Airport is fantastic and the Executive Airport lounge has the best selection of food and really comfortable seats.