This was my 5th trip from UK to Australia in two years but these 4 flights
(Birmingham to Dubai- Dubai to Melbourne ) were by far the best I have experienced. Right from booking customer service was excellent. Flight times were ideal. Checking in was the simplest and most efficient process ever- so much so that I was convinced I hadn't done it properly! Seats were comfortable, food was great ( my only complaint was there was too much of it for me so hardly a complaint really). Entertainment system has literally something for EVERYONE. Special touches I particularly liked were the texts telling me my boarding gate and that my flight was boarding. I found this really helpful. To be fair I was kept informed by text and email through the whole process. Really special shout out though to the Cabin crew. They are just amazing- so kind and welcoming. I've seen some of the things they have to deal with and all I can say is planes should be fitted with ejector seats for those customers! Especially the ones who leave loads of rubbish behind. Why? Keep up the good work and I'll see you again next year,

I expected more from this airline, first and last time flying with them. Gorgeous plane and nice amenities on the plane but terrible customer service. Me and my travel partners seats we changed and we could not sit together at all for our 23 hour travel journey. I get motion sick so always select the window and on both flights was placed in a middle seat in the back of the plane apart from my partner. They were unable to accommodate us sitting together despite how we booked our tickets. This has never happen to me before on an international flight. I would rather know that I can sit next to my travel partner and have the seat I selected on a 17 hour flight rather than a fancy plane, so will be flying other airlines from now on.

4 hour delay at Manchester mean't we missed our connection at Dubai and they put us on a dreadful Air India flight (filthy) (should have been Emirates) We flew at night, arrived exhausted, no one was at Delhi to meet us, and we missed the first day of our tour due to oversleeping / tiredness. I had booked paid seats which obviously we didn't have use of on the flight from Dubai. I attempted to contact Emirates for compensation but all I got back was a 'Certificate Request'. Very disappointed customer Emirates.

1: I was traveling with my daughter and wife from Toronto and we requested for special meals. In the flight my daughter been served with low lactose meal pretty early than the regular service and my wife and myself was expecting our meals also as I was feeling hungry. But unfortunately, we didn't receive our meals even well later the regular meal service completed. They just skipped our row not even asked for any drink . Then we turned on the service light twice, expecting someone will attend us but none bothered and on top of that they turned of the service light twice. Finally, my wife went up and spoke with one of the attendant and she said, that was her first day in flight service and so she missed to service us by mistake, which we understood but how come nobody attend us even we turned on the service light twice? Which is not atall acceptable. At the end we been served with some kind of the leftover meals . We had to accept that because we were starving. Finally, the service supervisor came and apologized which was pretty common. I am again flying back to Toronto on December 25th with my family, hope we will not receive this kind of horrible service, which is not atall expected from Emirates at least.

We booked and paid for three tickets through the Dubai Office as the Australian Office wasn't open on 10 November 2022. I paid $2389.62 and $4499.62. The whole process was a total disaster! On leaving Brisbane Airport I was pulled aside and told the system couldn't handle my booking and they had to give me other tickets but was able to sit in the allocated seats. Then the worst was leaving Dubai on 14/10/23 where the ground crew actually said "The Exit seat my husband was in had an age limit!!!!!!"The weird thing is they weren't Exit Seats they were the one row behind. Can you believe this? Then when I said I wanted the seats I paid for was told they were given to someone else. I was told take the option or don't get on the plane. When I embarked I queried it with the flight crew and there response was "Why did they do this" clearly it was a mystery to me. Then the people they reallocated our seats hoped on and told me they just handed them different seats at the terminal. They were good enough to go and sit in the re-allocated seats as they didn't care. Why on earth would your staff make us feel so degraded and clearly is a case of ageism? Also would have liked clarification as to why we were put through this when my original booking clearly states "Can not be moved" on the original booking. I have complained but they just ignore you.