Hi I am Richa I have got booked my flights with emirates from new delhi to dubai and then dubai to sydney.
First time I have travelled with emirates which has realy given me good quality world class good experience since the time of caling cutomer care no to book the flight very less time to pick your phone, give accurate advice at a time , they really helped me lot as my covid report has got delayed due to slow functioning of covid test result at indira gandhi international air port I was litrally crying at that time because my flight was supposed to missed bacause of delaying of covid test reports i called emirates and speak about this they really genuinely help me when i was in problem they rescheduled my flight next day and got approved and booked my flight for sydney too next day . even when my ph disconnected they have callled me back in my crisis time as i was travelling by myself and standing at delhi airport. during the flight the cleaning of plane is really good and quality standards. they very well advised about all covid guidelines and precautions an flight crew assistance, food quality over all every thing was good and excellent they understand really . During turbulence immidiately they come and speak that do not panic turbulence will be there for some time . they assisted in dubai transit also very well, clear display of gates while arriving during transit while custom clearence they clearly advised australian governmnent rules and declaration adviced perfectly and boarded me on time. also their meals are very good and quality standards . even while when i slept they not only wake me up and provided me food after when i took the flight durinng middle of the night .
pilot cabin crews, airhostes all they know really very well about their job duties and professional with pleasant personalities. even when i landed to sydney and I cleared my customes and forgetten one of my small box with check in luggage while moving from the airport to qurantinne centre they have immidiatley checked and send my box with the help of officer at bus before departing the airport. which i was forgetten to collect .is a memorable experience.
all staff is very much helping and assisting . the plane is also good ,sheets, pillow and all kits has been provided on time even if we need extra they provided.
I always recommend emirates airline to travel internationally as I found the full cabin and airport staff is really pleasant and helping us. i give five start rating for excellent services to the emirates airlines,airport staff and cabin crews.

The airline cancelled my flight from Dubai to Dallas due to COVID; which is fine, I get it. BUT they have yet to refund me my money($2,961.68USD) after 9 months!

I’m not in the business of giving the airline an interest free loan of my money.

There is no reason a refund shouldn’t have be processed by now, over a year after the purchase date(tickets purchased Jan 2020) and 9+ months from the cancellation.

I paid for a service. They didn’t provide the service, and they still kept my money.
This will turn into a legal matter if they do not remedy the situation ASAP.

I was planning to fly with this company as they are so famous in the field... Unfortunately I found that they are not informative at all... Bad customer service, rood and bad behavior staff... I do suggest to fly with this company as they will screw your day up...

Being the first time flying with Emirates, I highly recommend this airline. Next time I will certainly book again withEmirates

I was very happy with my trip. Check in was easy, there was plenty of space on the plane, the meals were tasty and of enough quantity. The service on board was good. I can't wait to fly with Emirates again.