I would like to thank Shazad who answered my telephone call when trying to get on a flight to Melbourne late last year. Shazad was efficient and professional but also showed extraordinary kindness, going beyond his duty, in a bid to get my daughter and myself on a flight to any city in Australia so I could see my elderly parents. I spoke with him every evening for several days and during each phone call he never gave up trying to do his best to get us on a flight during the most difficult of times. Thank you Shazad for your help. Emirates Airline are fortunate to have such a wonderful employee.