I flew Emirates because of their good reputation what a mistake that was. I booked an extra $130 for an upgraded extra legroom seat only to find that the same seats we're being given away to all comers on the flight. One person simply moved herself and took over two of these seats restricting my space. Another person took one so that he could get off the plane early. When I asked the staff if I would be entitled to a refund on the basis I have actually paid for my seat I was referred to their complaints process. After 5 months of writing to them I finally got an answer telling me I should have booked my seat (which I did) and telling me that the staff had explained the situation to me on the flight (which they had not). When I explained this to them they in effect called me a liar and ended the conversation. I have never received such poor after flight service from any airline,and would not fly with them again or recommend them to anyone. I suppose the lesson to be learnt is that on Emirates you don't have to pay extra you just simply upgrade yourself once you're on the plane. Goodwill is hard to acquire in the competitive airline business and Emirates have certainly list mine.