Our 17 year old exchange student was supposed to fly Cordoba-Panama-Chicago. The flight from Panama to Chicago was overbooked, so they put him on a plane to Miami, then another flight to Chicago, which arrived 6 hours after his original flight was due. His luggage was, of course, lost in the shuffle. They found it the following day (Thursday) and said they needed to FedEx it because we live 2 hours away from the airport. We expected the FedEx to go out Friday and arrive Monday. I called on Monday and they told me there was some confusion and the luggage hadn't shipped, but they would ship it right away. On Tuesday, the tracking number still showed it hadn't shipped, so I called again. More confusion. They now say it's shipping today and will be here on Thursday, 8 days after our student arrived. And that's IF it gets here on Thursday. Right now, the tracking number still says it hasn't left yet. I would have driven back to Chicago to pick it up if I'd known they wouldn't ship it for a WEEK!