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“Never flying again with this airline”
Review of China Southern Airlines


Reviewed 2 June 2024

Terrible company, we booked a flight together, on bag check-in they put us on different seats and said there were no available seats to be together. After boarding there where at least 2-3 pair of seats where they could have put us together. I also saw a lot of couples in the same flight trying to change seats so they can be together. Terrible customer service.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Ioannis M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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26 - 30 of 5,099 reviews

Reviewed 2 June 2024

China southern is the worse airline!!! Booked ticket then flight changed to 12am, arriving in Guangzhou at 2am, need to wait 6h to fly Melbourne at 8am. Thought it will be ok just relax in lounge, but it was close!! Won’t open until 4:30, it is a joke to close lounge in such a big airport like Baiyun.
I called China sounthern service centre, I was told: it is close every night, regardless you fly business or not, go and find somewhere to stay until it’s open 😤, what a fantastic reply! That was really helpful.

I will Never Ever fly Business with China southern anymore, you don’t get what you paid at all.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Karen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024

china southern airlines was amazing the seat was so comfortable and food was tasty the seat was amazing fly on them because the seat was comfy

Date of travel: September 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Seaside27246441840
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024

This is the worst airline that I have travel. Terrible customer service and ground staff. Flight delay and no notification was given. Can’t even reserve for seat on their app. Always system error. Email them on the flight delay and was told it was due to weather but did not bother to answer why no notification was sent. It seems to be normal for them.

Date of travel: May 2024
1  Thank Soh L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024

We had a transfer enroute to Beijing. The cabin staff and meals Sydney to Guangdong were reasonable but the transfer to domestic to Beijing was chaotic. The Dreamliner was a good plane with plenty of leg room in economy. Mid flight was a bit hungry as you got a meal when you started and then only an hour before you landed. The transfer plane was okay, just.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank blaydon12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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