This is an horrible airlines company with a bad Customer Service (never answered to my calls and emails). I travelled from London Heathrow and Bangkok and my luggage never arrived at the final destination, because was damaged at the Heathrow Airport. The result of this luggage damaged was that a lot of personal items were damaged and missing/lost. I made my claim but the company disappeared and couldn't be reached by phone/mail and by CAA. I am bringing them to the court. Avoid this company since I never had a problem like that.

good but the only thing that's good is food and the movies.bad thing is leg room is so sqiushe'd up plus the person behind me is kicking me

I highly do not recommend it. We brought a family member who needed a wheelchair.
The wheelchair could not be borrowed, and the flight was also delayed for a long time, up to 2 hours.
The staff handling the wheelchair was not friendly and got angry.
This is very different from the service of other airlines.
I highly do not recommend it.!!!!!

First up - would we fly with them again? Yes, definitely! They aren't Singapore or Air NZ standard but perfectly fine. The price difference mean our holiday was actually affordable

Pros: very, very cost competitive. The food was tasty (though at times the 'side salads' we a little odd, but maybe that's just to Westerners). I enjoy Asian food so found the mains delicious. No coffee or alcohol served, but that didn't bother us. Slightly strange that warm dinner rolls were offered after meals were finished. Water and other drinks offered regularly. Fast check-in at both Heathrow and Auckland. Staff onboard were pleasant enough and all spoke English. Leg room was fine - it's never fully comfortable in cattle class no matter who you fly with.

Cons: Onboard entertainment options were very limited - not many non-Asian movies and those available were very old. I'd definitely recommend downloading some movies before you fly if possible. No arrival cards for China were available on board and the process at Shanghai for this is chaotic and unclear to say the least

Strengths:
-Fare good value for money
-Planes tidy/clean & relatively new
-on schedule
-embarking/disembarking orderly & efficient

Weaknesses:
-Just OK food
-onboard info/entertainment poor (BYO, IMO)
-Cabin Staff unfriendly (tried to reseat when one is exercising at rear of
plane (both flights were 10 + hrs) I realise that there had been injuries in a
Singaporean Plane a month earlier due to turbulence but IMO the risk
of DVT particularly for an older person is by far higher that injury due to
unbelted air turbulence and as such short bouts of standing/walking on the spot and stretching ought to be allowed/encouraged.

Airports:
-Brisbane OK
-Sydney Crowded and took about 40 minutes to process
-PVG Shanghai.....excellent - very clean & efficient 10 min disembark/embark
-VIP Lounge International Terminal 1 PVG ....great shower ..average food ...
no proper lounge chairs to snooze ...just upright tub jobs...price $55 AUD/PP was enough for the 2 hour stay (max)
-CDG..A French Shemozzle ..Computers down...5000 odd weary passengers
crowed pre customs/ID check and a lot of arrogant ...dont ask me.. personnel standing around like statues and reluctant/unable to help & no apologies for the 2 hour delay!!

Summary:
China Eastern could:
-have friendlier cabin crew
-slightly better food
-much better entertainment to relieve the cooped up flight boredom
-better info at arrival PVG for English speaking transit passengers
-But overall good value for money