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“I wouldn't recommend anyone to fly with Cathay Pacific in premium economy class”
Review of Cathay Pacific


Reviewed 11 August 2024

One of the worse Premium Economy Service. I flew on board , my seat was 32 F and 32 Premium Economy is a joke. They are actually cheating customers. The following are my observations:
1) The seats are almost the same as size as economy , torn and old , travel tables get stuck while folding the Tv Monitor bin broken no movies
2 ) i bin flaying with Air New Zealand from Auckland too Hong Kong the first part of my trip There was a welcome drink we had wider seats 3 meals where we could choose from the drinks we had glasses not paper cups
3 ) My suitcases arrived 4 days later. We couldn't continue our Tripp in Europe
because we had to wait for our suitcases
I wouldn't recommend anyone to fly with Cathay Pacific in premium economy class

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank reinhold s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (16,928)
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34 - 38 of 16,928 reviews

Reviewed 9 August 2024

I would love to mention Jackie. She was amazing taking care of everyone. She was very polite. And she has a beautiful smile. I will continue to fly. With Cathy pacific again.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Quest50587227722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2024

Despite already having a boarding pass the airline did not let us on the plane and booked us on a flight 24h later. We are a family with a 5 year old and a 10 year old, it was 9pm local time and we had already traveled close to 20h before that.

I would avoid this airline due to bad communication especially if your itinerary involves flights operated by other airlines.

Date of travel: July 2024
1  Thank Maps54947324426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2024

There was not sufficient service during the 17-hour flight. Flight attendants only appeared active in the first 3 hours and the last 2 hours of the flight. In a 12-hour period, they did not provide any water or snack to passengers without request. Their meals service was also much slower than other airlines.

Date of travel: August 2024
    • Customer service
    • Food and Beverage
    • Value for money
    • Check-in and boarding
1  Thank Guokai C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2024

To eligible for 24 hour Cancellation, we must sign-in and book through the account, which most people do not know about it. They charged me for 150$ USD, 40% of flight ticket price

Date of travel: August 2024
Thank Gia Hung N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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