We recently flew with Cathay Pacific between Hong Kong and Johannesburg and had a good flight. Reservations were made through the CP website, booking was easy, flight check-in went smoothly, flights departed on time and were generally just fine. Seat comfort and leg space pretty good, in-flight entertainment fairly standard, service fast and very friendly. Meals good enough. We choose Indian veg and were happy with what was served.

Overall, this was a pretty good flight like those with Cathay Pacific in the past. Would be more than happy to use this airline again for future trips when they offer affordable flight options.

I recently flew with Cathay Pacific from Sydney to Nepal, with a 2-hour transit in Hong Kong. I chose this airline specifically for the short transit time. Unfortunately, my experience was extremely disappointing and frustrating.

The flight from Sydney to Hong Kong was delayed by 3 hours due to a technical error in the flight. This caused us to miss our connecting flight to Nepal. Despite repeatedly asking Cathay Pacific staff in Sydney about our flight connection, we were met with rudeness and unhelpful responses, being told to inquire in Hong Kong instead.

Upon arrival in Hong Kong, we were informed that our new itinerary involved a 22-hour wait in Hong Kong, followed by a flight to Bangkok with an additional 3-hour transit before finally reaching Nepal. For 22 hours, we were only given food vouchers worth 150 HKD, which is grossly inadequate. Initially, no sleeping arrangements were provided. It took nearly 2 hours of protest for the airline staff to give us access to the business lounge, which was still uncomfortable for sleeping.

Cathay Pacific claimed that they couldn’t arrange a hotel for us due to visa restrictions for Nepali passport holders. However, it was their responsibility to ensure we had a proper place to rest during such a long wait, especially since the delay was their fault. The lack of care and service was appalling.

After enduring 22 hours in Hong Kong and 3 more hours in Bangkok, we finally reached Nepal. This experience has left me extremely dissatisfied with Cathay Pacific’s service. Their handling of the situation was inadequate and unprofessional. I strongly advise others to consider these issues before booking with Cathay Pacific.

Worst airline we have ever boarded! Never again! We bought Premium Economy tickets. They never had the food they offer on the "menu". Waste of time having a menu that they can't service. We had no snacks. Every trip - both going and return was the same. I regretted why we paid extra for Premium Economy. I won't do it again. They don't clear the food trays in good time. You sit there with food tray for so long.

Do not choose Cathay Pacific!!

Same experience to previous review:
“if anything goes wrong, their customer service is atrocious. they hung up on me repeatedly without resolving my issue.”

They transferred my phone calls to 3-4 representatives, so I explained it again and again, but they eventually ended up
wasting my time without solve the issue.
The last representative even yelled at me for my request to a full refund.

Be very careful!!!!
It feels very deceptive they sells tickets at the same price but without including checked luggage, even if booking from their website. Then, they will charge you cancellation fee $100/per person, if you want to rebook even within 24 hr cancellation booking window.

Absolutely delighted with Cathay Pacific Premium economy.
Exceeded my expectations.
Food excellent best I've ever had on any airline .
Service also outstanding.
Book a window or isle seat as 4 middle sears the worst .
Also it's always full so.dont expect empty seats next to you