Very disappointed they wanted me to pay extra $800 just to check in a surfboard one way. I decided to travel without one. I wish I'd known their surfboard length limit was only 5'2" at the time of booking, would have gone with someone else

I enjoyed the flight and the service was all good but after 8 months of traveling and probably 10-15 individual flights with the same Suitcase, my Reebok Suitcase hasn't sustained any damage untill my last flight home when it got caved in on three corners! I'm not too concerned about the damage to this particular case, nothing fragile inside at the moment but come on, its quite excessive, more than just wear and tear, I wish they would take a little more care with baggage.

Customer service from crew to there response team is very poor. Gave us incorrect information and then said not there problem,

08-05-24
on my flight from perth to hong kong cx170 these cabin crew were amazing, i kept asking for coffee and with a smiling face Isabella always took care of that,
and Pima who had a very good attitude towards the passangers the whole flight. Sarah, Yannick, Daisy, Kim hyeon was always glad to answer all of my questions and aided me with all the quetions i had of the aircraft and helped me understand more of how long haul flying works and what it means to be a cabin crew in cathy. In this flight there was a lot that i learned from these cabin crew. i’ve been in a lots of flights with Cathy but they’re absolutely amzing with sitiuation handeling and with absolute great team work from all crew. no disapotintmet at all, still my no.1 choice of airline to fly with. love the new magazine designs too, clean and modern.

Mr Roshan Varkey was very helpful and kind for the smooth check in.all the staff at boarding area were so caring and knowledgeable