The plane was old and shabby and the tv too small to even consider watching a film but at least it was a night flight so wasn't in great need f the screen.
The service as in 90% of BA flights was fabulous. The staff are more times than not, friendly and helpful. I wasn't happy to be woken up with the lights going on but actually don't think I can blame the crew for that.
Please renew your planes. On such a long flight you really do need the comfort.
The food for both meals was totally uneducable! My vegan meals starting in London are always delicious but this was a disgrace.