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“Premium Economy is lacking”
Review of British Airways


Reviewed 4 weeks ago

Having recently flown Virgin Atlantic premium economy, I was a bit disappointed in BA's take on this fare class. At least on the Boston-London route, the premium economy cabin was dated and worn, with extremely small monitors and not much to set it apart from regular economy. The pillows are nice, however, and the flight attendants were very gracious. All in all, I was surprised at how much BA has become like an American airline, which is unfortunate.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank johnlaplante70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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795 - 799 of 41,280 reviews

Reviewed 4 weeks ago via mobile

We traveled to Mexico and had such a brilliant experience so was expecting the same on our return flight. I know we wasn’t going direct and knew the first flight was with American Airlines but didn’t realise both had been changed to them. The service was so poor from entering the plane staff were complaining about working conditions which we could hear not very professional. Plane was shabby TVs wouldn’t work correctly so gave up. Food was disgusting so didn’t eat. I would never book with British Airways again if I would have to fly with America airlines. Had paid for extra leg room seats wish I hadn’t bothered also only got 1 soft drink didn’t make you feel you could have more or anything stronger felt staff resented being their or even looking after any needs.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank LisaC201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I am only reviewing the BA flight between Prague and London and back as I have been using BA in the past year and a half on an average once per month so I think I am in the position of making a correct (in my opinion) review.

The tickets are rather expensive for what they are offering. The airplanes most of the times are dirty and gives you a rather unpleasant feeling when sitting on your seat.

The magazines are torn apart and dirty as well and though I do not understand people who are doing such a thing I do not understand the company not being able to at least replace the torn ones before the flight. Guess with how much money they make from publicity they have more than enough magazines for the flights taking into account the fact that they are not monthly subscriptions.

You do not get any food unless you are first class and if you want something you need to pay either via card or Avios. The food is from Marks and Spencer and again the prices are rather high for the quality you are getting.

The leg space is almost decent but if the guy in front of you is getting his chair back then it becomes rather uncomfortable.

If the flight is full they will pick all the hang luggage from all the people in the plane and send it over for getting them checked with I completely understand however most of the time the attitude is rather unpolite. The fact that they use words like Sir and Madam doesn't make up for the rather rude way of addressing people.

Be careful if you have your hand luggage and a bag (either handbag or laptop) and you consider shopping in Heathrow it might get you into trouble when trying to get in to your gate. Seen too many times situations in which they did not let people in because they had 3 bags instead of 2 and they needed to squeeze everything in which is a bit ridiculous when you buy a bottle of alcohol and just keep it in the duty free bag rather than trying to somehow put it in one of your bags.

One thing which I consider rather strange is the whole donation recommendation taking place after duty free. They will not accept payments in cash for food and drinks but they will accept any spare change you will have for their donation program. It's a bit strange that a company so big la BA is taking money from they passengers to support donation programs rather then having only themselves support different causes. They say it's for children all around the world, I am not saying it's not true but still a bit questionable as to why they ask passengers to give money when they can support children through the sell of flight tickets.

All in all there is nothing extra that BA offers compared to other companies that fly to London and back and are far cheaper just maybe the possibility of landing on Heathrow if that is the fastest way of getting to London. I believe they should improve on their service and hospitality as well as their cleanliness of their fleet. Unfortunately a smile at the end of the flight from the captain doesn't compensate for the lack of basics.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Justine_Sade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Best value flight I could find , great value flight food and drinks severs with a smile , comfy seat and on time from start to finish excellent job done

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Molehaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flying BA used to be a joy - the flight was cancelled for technical reasons and so I was delayed 24 hours, only being able to return with a stopover flight via Miami, and missing important meetings the following day. I was not notified in time to make the earlier flight which would have been ideal - the seating was cramped and uncomfortable and the TV screen did not work properly. The ventilation was cold and I could have get warm with the blanket provided. Something was picked up on the flight and I developed a flu-cold on returning to the UK. All in all not a great experience... I wish BA would wake up to the much worsened passenger experience that is being delivered.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank CosmicWizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC