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“Good”
Review of British Airways


Reviewed 3 weeks ago

Our flight was delayed just over an hour which meant we missed our connecting flight from Johannesburg to Port Elizabeth (there was no direct flight). By the time we arrived for our connecting flight we didn’t have to do anything as British Airways had already booked us on the next available flight. Their service was great and stress free. The crew were very pleasant and helpful. Would’ve given 5 stars except the seats on the plane we were on for our outwood journey were quite small and not very comfortable for a long haul flight and the seat back screens were very small. All our flights were with British Airways and the rest of our seats were fine.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank jacqui b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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526 - 530 of 38,744 reviews

Reviewed 3 weeks ago via mobile

I was flying for the first time to the states and I really got a nice first impression. The food was decent and we got a lot along the journey (around 9 hours), as well as drinks. Nevertheless I think that the film and series archive is a bit restricted and there are not many nor very recent to watch but the service was kindand everything was clean.

Date of travel: October 2018
Thank Moarilin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This was the worst flight ever! The cabin crew looked very dishevelled and their behaviour was very unprofessional at times. Not what you would expect from BA at all.

We decided to buy snacks on board knowing that they would be supplied by M&S and of good quality. We were not seated too far fromthe front of the aircraft yet when the snack trolley came along it had already run out of the meat options of sandwiches and ony the vegetarian options were left. The staff were not apologetic but rather flippant and one made a reference to my partner not being in a good mood! Their attitude certainly left a lot to be desired. They were not friendly, helpful or courteous, in fact it was a relief to get off the flight.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank laydeelainelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The flight home was very comfortable , long but smooth with no turbulence . The crew were excellent , the food passable and the film entertainment very good.

However when we reached English airspace we were faced with over half hour circling Heathrow which , after an 11 hour flight , was unacceptable and very annoying.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JES1London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Club class includes lounge access? Well, yes, its supposed to but, with NO WARNING,BA doesn't pay for their business class passengers to access the Lanzarote T1 lounge.
Is this fraudulent? I expect there's a loophole some where in the small print.

If you allow BA to allocate your seat in 'Club' without paying extra then they put you in the back row with the least chance of getting your food choice.......
-so this time we decided to pay £100 extra to have row 2 both ways.
(Row 1 on the A319/320 is a bulkhead, short of legroom and doesn't even have a window in some of BA's ageing fleet)
With only a few passengers we somehow got served last, even in row 2, and so I had no choice of main meal.
The poor staff were kind but it isn't their fault, anymore than the lounge access is:-
The cause is the CEO, Alex Cruz, recruited from a low-cost airline to our flag carrier.
He prioritises profit over passenger satisfaction - a short term winning policy, perhaps. His meanness is bad for passengers, will surely reduce repeat business and is horrid for staff morale.
My advice is to pay for extra leg room, speedy boarding, M+S food on easyJet- and save loads of those pounds and/or those AVIOS!
On the plus side the Captain kept us informed and punctuality on this occasion was good, but read the comparison stats for your route before choosing your airline.

Date of travel: November 2018
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC