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“Does what it says on the tin”
Review of British Airways


Reviewed 6 April 2018

Punctual departure and on-time arrival. Nothing extraordinary or special. BA provide a minimal service on this sort of route but what is expected.

Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,827 - 5,831 of 33,131 reviews

Reviewed 6 April 2018 via mobile

Cabin crews were amazing, they made our flight more comfortable. We had late taken off from Cairo; all of us had to get up very early for this 8:00am flight, therefore we were very tired and thirsty. The crew served beverages immediately after seatbelt sign was off.

While a couple of us were waiting for a laboratory and one of the crew was offering if there is anything he could help up and he was chatting to us nicely.

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Thank krazymag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Flight boarding at LHR was a bit haphazard as although they use group numbers to board, the queue was all over the place, causing the system not to work. Then cabin baggage with valuable items inside had to be taken off us and put in the hold. No locks on them, as not expecting them to go as hold baggage. Luckily nothing went missing. Flight fine, on time leaving at got there slightly earlier. Return flight boarding much better.

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1  Thank Stravinsky1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Same old plane on the return journey. Instead of sparkling wine before take off it was water or orange juice. Screens small and fuzzy picture, food very uninspiring and having ordered vegetarian in advance I then found out that there was a better vegetarian option on the main menu. Asked to change and the stewardess said she had to check if she had enough meals before letting me have one. Waited 20 mins then gave up. She later apologized for forgetting. No room around the seats unlike Virgin premium economy and seats were not comfortable for sleeping. We couldn't really tell the difference between economy and premium to be honest. Breakfast was a cream cheese roll, cereal bar and coffee or tea but there were no stirrers available as " they were not loaded in boxes they usually use" . People behind us didn't get first choice of meal and couldn't stir their milk into their tea they were not impressed either. If there was another option to get to Tampa we wouldn't fly BA.

1  Thank CMAB31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Service is very good, and staff are friendly, helpful and cheerful. It was never any trouble to them when you make a request; they willingly take steps to provide whatever you have requested. The food was good (certainly better than other airlines we have flown with), on both the outbound flight and this one, our return flight. At Heathrow, the flight being full, we were upgraded to Business Class (having just had an operation, the extra comfort was very welcome!). The aeroplane (B787) is comfortable, and quiet. Overhead lockers are spacious. The Premium Economy seats were comfy (of course Business seats are even better!).
We have lounge access, and this is the first time that we have used the lounge in T5. It is spacious and comfortable. The food there is very good - and, again, the staff are very friendly and helpful. Even the cleaning lady, clearing tables etc, was lovely and cheerful.
The whole experience with BA, from check-in, through the staff in the lounge, to the flight crew, on all four flights that we did, was high class. We have already booked our next flight with them, and will have no hesitation in the future.
The only bad experience we had was on transfer in T5, but absolutely nothing at all to do with BA. Some (not all, I hasten to add) of the Security staff were overbearing, belittling, and downright obnoxiously rude (chatting and laughing with each other, but these four staff scowled at passengers). Don't expect that in the UK - we were most taken aback at the attitude. Last time I experienced that treatment of being spoken to like a naughty boy was when I was in kindergarten. They were busy, and we understand that there was pressure, but there was no need for the way the group of people we went through with were handled. By contrast, the security staff in Tegel were also very busy, but were happy, cheerful and smiling – every single one of them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank raybD9545ZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC