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“Gone downhill”
Review of British Airways


Reviewed 6 April 2018 via mobile

BA is like Ryanair now. I resent paying extra to choose a seat in advance when this used to be included, and the chargeable trolley service is a bit of a joke! Wish BA had stayed classy and not lowered themselves to compete with lowcost.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank rubia1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,003 - 8,007 of 35,585 reviews

Reviewed 6 April 2018 via mobile

As usual the BA flight to Edinburgh from Heathrow was delayed. £350 return (could go to Dubai for that with Emirates!) but no complimentary tea or coffee - let alone food. Unbelievable how cheap BA are now. Unfortunately little competition on this route.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank DaveWapping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Having checked in 24 hrs before the flight, and again with luggage at the airport, we were totally amazed at being upgraded to business class at boarding control. The service, food and staff were incredible. What a way to travel. Thank you British Airways, what an experience

Thank alisoncC3994UW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

The first time I have ever traveled like this. I was not disappointed. great service from nice people. Very efficient and professional. Well done BA, it really helped get our holiday of a life time off to a great start.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rog23er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

This was the first time I was able to fly on a Boeing 787 Dreamliner and it was worth it. The view from the window seat was stunning as the windows are much larger than other planes I have flown on. The dimming system for the window was also so much better than a pull down shade. The seats are roomier and the leg room much better—certainly not first class—but oh so much better. On all flights I have had with British Airways the flight crews are top notch and do their job so well. But the highlight was the plane itself. Such an improvement on all other planes. It just felt like a race horse ready to play in the sky. And the entertainment system is quite a few notches up from the usual. You can actually see the screen and hear the movies. Altogether a great flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC