We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid if you can”
Review of Austrian Airlines


Reviewed 4 weeks ago via mobile

We flew from LAX to Vienna and 4 days later to CAI, all went smooth, left LA on time, 90 min departure to CAI. Otherwise reasonably priced flight, clean new planes and typical economy seats and average service onboard. Two days prior to departure back to LAX, I was told by a friend that Austrian cancelled a large number of flights to and from Cairo, and I need to email and ask to be put ont a different airline. I never received any alerts or any communication from Austrian to inform me of the changes. I had to travel on Lufthansa, got to work 2 days later after spending one night in FRA. In an email, Austrian committed to pay for meals and hotel in Frankfurt in email to me. I submitted the receipts by email and uploaded them on their web site. No response for 4 weeks later.

In the future I will avoid Austrian because of their poor customer service. You should too :(

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Rufus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,640)
There are newer reviews for Austrian Airlines
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

189 - 193 of 2,640 reviews

Reviewed 4 weeks ago

Austrian is very much like Lufthansa. They provide high level service, but they much any personal touch. And Lufthansa's service is superior.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Nico S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Good flights both directions although pretty much delayed
Good service in business class.
Efficient

We had also the opportunity to fly from Vienna to Skopje in Economy and the same comments apply

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ben642016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We flew in economy and found the entertainment system was very good and multiple film options, the food was very reasonable for airplane and we were very impressed. The staff were friendly and the flight was reasonably comfortable. Luckily most of our family are very short and so leg room was not a problem.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Dulcie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

Flight left on time and arrived on time (even a little early). Business class seats (herringbone style, not side by side) were very comfortable. Crew was friendly and efficient. Food was very good. Entertainment systems were modern with hundreds of options and movies. Not clear what they could do better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Silverstreak46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC