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“First class disappointment”
Review of American Airlines


Reviewed 4 weeks ago

Absolutely the worst experience I have had on flights. On the flight to Vegas the chargers didn’t work, there were gnats on the flight. The flight back was delayed due to mechanical issues. There was a lay over in Dallas to which the have lost our luggage somewhere in the airport. And our return to Houston is not scheduled until tomorrow evening. When we arrived to speak with 4 American Airlines employees not one could give us clear directions or without being completely dismissive to us and others. This experience has been beyond awful and is completely unacceptable. This airline is a major disappointment.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Christina D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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447 - 451 of 79,728 reviews

Reviewed 4 weeks ago

Please use ANY other airline. This was a terrible experience, and somehow American Airlines managed to do everything wrong. Myself and 19 other people had a planned trip to leave at 7 am on May 22 to be in Chicago by 9:30 and then leave at 4 to be in Athens Greece by 8 the next morning. Our flight was pushed back a total of 16 hours and by the time we were notified (3 am) everyones was already either at the airpot or headed to. We talked to the people at the desk for a total of 6 hours trying to figure out how to get there. The whole time the lady helping complained that this was the morning workers problems and we needed to calm down even though we have had this trip planned for several months possible even close to a year. We ended having our whole group split up and sent to several places (New Jersey, Philadelphia, Boston, and Chicago) and we were given meal voucher cards that were expired. Several people do not have their luggage with them and we were told we would have hotels booked for us because our trip was already slightly ruined since we were missing a whole day. Once I arrived at the Charlotte airport, the staff was incredibly rude and was reprimanding a lady who could not speak english and was having difficulty with figuring out where to go. Once we arrived at Boston, staff continued to be rude and told us that the Orlando airport had lied to us and spent over an hour figuring out where we were staying for the night. By this point several of us had been up for over 20 hours because of the airline. When asking for help the lady at the desk looked down at her phone and gave us incorrect information. There were five people at the desk and a lady came up to tell them that they had broke their luggage and two of them looked down at their phones while another two continued their conversation. Absolute worst experience ever. Do not use this airline. They have ruined my expensive, well-planned, and memorable trip with my classmates.

Date of travel: May 2024
1  Thank Abigail V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The CRJ-700 is a testament to the how innovation will destroy us all. Starting with our comfort. If you are 5 foot nothing, you will have an excellent flight. If you have an adult body, please prepare to feel like engineers didn’t actually sit in the thing they built.
Sincerely,
Baffled by Lack of Design Thought

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Austin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Who wants to talk about the worst airline that has opened there doors to disrespect their customers? @AMERICAN AIRLINES

They started out delaying our flight at PLC. Then upon arrival to Philadelphia, they delayed our flight four times. I spoke to the customer service desk three times requesting a hotel room and was met with disdain. I was told that we're unable to offer you anything until your flight is canceled. But it was never canceled. Only delayed until they could not offer anyone comfortable accommodations for the night. As time passed, I asked what is the reason for the delay and was told the crew has timed out. So, why would @American Airlines and @Oneworld Alliance, LLC book a flight full of passengers to have us stranded at the airport to sleep on a restaurant bench and/or chair. While the employees of @American Airlines and @Oneworld Alliance, LLC, blatantly stated, "We are leaving because we don't get paid to stay over and another set of representatives will come to assist you." (The two reps left the desk with at least 20 ticketed customers standing in line at 2200 in concourse B of the Philadelphia Airport on Saturday, May 18, 2024.) Another representative showed up, but stated she was leaving at 2230. I called customer service around 0100 and was was sent a hotel voucher around 0020, but upon clicking the link it displayed "No hotel rooms available at the moment." I rechecked for room availability around 0200, but the hotel stopped check-in at 12 midnight. Needless to say, we spent the night stranded in the airport due to @American Airlines poor planning for ticketed customers. I sent a complaint to customer relations and requested a refund or at least something comparable to appease us due to the inconvenience and missed engagements the next day. I was only met with 2500 award points. Where can I possibly flight in the US with 2500 points, but no where other than the restaurant bench we got kicked off of or the chair that I spent the remainder of the night located at Gate B8.

@AMERICAN AIRLINES, when will you treat your customers with dignity and respect. Giving me enough points for a flight or a travel voucher wouldn't bankrupt you; however, if you continue to treat your customers like trash @AMERICAN Airlines will be out of business in the next few months. Please review all the attachments of delays and a letter from customers relations.

Date of travel: May 2024
1  Thank Venus W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Left my wallet on the plane.
Their lost and found was quick and polite to get it back to me even after a bomb threat in the terminal.

Compared to southwest that lost over 2 thousand in luggage

Date of travel: May 2024
Thank Ethan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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