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“Good...but”
Review of American Airlines


Reviewed 4 weeks ago

The flight was good, non-eventful. But the thing that annoyed me... We paid for upgrade to Business Class which included more leg room and unlimited beer and wine. We did get more leg room. But was offered any beer or wine. Not that I'm a lush. But...

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank david k K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,099 - 1,103 of 52,475 reviews

Reviewed 4 weeks ago

I flew via a B777-300 in business class (4A) and had a great flight. My seat was a lie flat seat located in a small cabin with only 8 seats (directly behind first class and in front of the business class mid-galley). The entertainment system was top notch and offered at least 25 to 30 newly released movies (with Boise headsets). The meal was pretty good (pankoed prawns), followed by AA signature desert: ice cream sundaes with choice of sauces, nuts and whipped cream. The crew was very friendly throughout the flight. I had a very enjoyable trip.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RickFLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Lost luggage, huge delayed flights. Changed gates last minute, AA staff was not helpful finding correct gate, then was told that the flight left already. (It didn’t actually leave for another 4hrs). Then mechanical problems, had to switch planes. Lost half of the first day of our honeymoon. My new wife was in tears. By the time we got there it was bed time.

Date of travel: February 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
2  Thank 950jong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My flight was on a B777-200 in a business class seat (5L) and it was a delight. The crew was very nice, professional and courteous throughout the flight. The entertainment system, with Boise headsets) was quite good and offered 25 - 30 newly released movies. The seats are lay flat seats with very nice blanket and oversized pillow. The food overall was pretty good; however the most enjoyable part of the meal service was AA signature desert: ice cream sundaes with choice of hot sauces, nuts and cream - it was wonderful. Overall, it was a very enjoyable flight.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RickFLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Four gate changes and repeated delays upon delays. That in addition to cramped seating, baggage charges and the rest supports my theory that the airlines continues to be the worst customer experience across all business. Disgraceful.

Date of travel: January 2019
1  Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC