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“break in Palm Springs”
Review of American Airlines


Reviewed 4 weeks ago

I know that businesses are accustomed to hearing from travelers when we are not happy. But this one is different . It was an average trip for me but on one of the flights I was amazed at how surly some people can be. On this one flight a customer was having trouble navigating the aisle due to her use of a crutch. The flight attendant was attempting to very kind and helpful but this person would not follow her suggestions nor her directions. She got herself into a tougher bind because of her own stubbornness and she took it out on the attendant. I want to compliment the American Airline flight staff. They were obviously tired themselves but they were cheerful and patient. Not once did the attendant lose her patience or speak sharply . Genuinely a model of great customer service. Thank you for all that you do.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rshelly2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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884 - 888 of 48,892 reviews

Reviewed 4 weeks ago

Average flight that left on time and arrived close to on time. What can you say nice about economy flying except if it operates close to schedule and gets you where you are going with minimum hassel it is OK? Where are the long distance trains when we need them?

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

From boarding to deboarding, the flight crew could not have been any more
professional, courteous and friendly. A scheduled 2hr flight took approximately
1 3/4 hrs. We only had to wait at the gate because we were so early. When we saw
the size of the jet backing out, I laughed, it made us look like a toy. We were in a 50
seater. Excellent flight

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This flight is the only direct flight from B'ham to Reagan National in D.C. Just over a two hour flight vs between 4 and 5 hours to connect. Very pleased with airline

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HooverTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Flight was nice, well informed by the staff on safety. Good take off and landing. Very spacious plane with own inbuilt tv in head rest air phones provided along with a pillow and warm blanket which was nice. Meals were good very generous on the drinks complimentary. I have never flown with AA before but I would defiñetly travel with them again. Very friendly and welcoming. Well recommended.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank kingston2505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC