Normally the heart sinks when there’s no other choice but booking on a US airline.
Even in Business class I find their lounges and service make it worth finding another route if possible.
Walking up to check in and having to attract the attention of staff away from their conversations with barely a greeting and no information about the airport, flight or lounge access I feared the worst.
But I was pleasantly surprised from there. The Flagship Lounge at MIA airport (near gate D30) is quite new and well equipped. It has a good bar, range of food and plenty of comfortable seating. There are also showers which are spacious, clean and have every you need. These can be requested from the front desk on arrival.
The plane was a 777 and the Business area is well laid out. The lie flat bed is plenty long enough - I’m 6’3” so that can be a problem. It’s a little narrow but otherwise OK. It could do with a mattress or cover though to smooth over the bumps and joins in the seat.
Food is OK - they’ve certainly made an effort but it’s a bit uneven. A shrimp salad had a very spicy and overwhelming remoulade, and the buttermilk biscuit at breakfast was quite claggy and sticky.
All in all though I have a much more favourable impression and would fly with them again.