The American crew working out of RIC is always pleasant and professional to deal with. The flight left on time and arrived on time so I have no complaints there. Unfortunately, the airplane is so cramped inside it's really uncomfortable. There was a rather tall man ahead of us and he couldn't stand or sit with his head upright and I can't imagine how he got his legs under his seat. The carry on bin by our row was empty because it was really too small to hold a carry on with wheels. The crew gate checked all wheeled bags which meant you had to wait for it on the other end when you deplaned. I'm thankful we were on a short flight as it was very cramped and there was no in flight entertainment.