We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Confusing seat privileges”
Review of American Airlines


Reviewed 3 weeks ago

My wife and I recently flew from PHL to CUN on AA, flight 805. I "upgraded" our seats from Main Cabin to Main Cain Extra. Our seats included extra leg room, power outlets, and complimentary premium drinks. When we ordered premium drinks, however, we were asked for payment by the attendant. I brought this to the attention of AA Customer Service when we arrived home, and we were properly reimbursed. I'm just confused as to why we were charged in the first place. Based on where we were seated, shouldn't the attendant have known that our drinks should be free? AA's seat privileges must be very confusing, if even the attendants don't entirely understand them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (46,684)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,115 - 1,119 of 46,684 reviews

Reviewed 3 weeks ago

What a turn around from my last flight! Friendly and helpful airplane staff. The flight was half full, we were allowed to change seats to any open area in our section, service was prompt and friendly and the flight staff was delightful. What a welcome change from my last flight. BRAVO! Made coming back to the hurricane area of my home in NC much more stressful. Thanks to you all.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank heynavysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flight was on time and very smooth. Employees where very friendly and very helpful with are carry on luggage

Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

THE WORST and RUDEST airplane staff I have EVER experienced in 40 years of flying. The flight was half full, we were not allowed to change seats to an open area (even when we politely asked), told the last four rows of the aircraft were not to be used (no explanation given, but staff was free to use), service was grudgingly and very slowly supplied to all passengers (one of the flight staff was overheard saying to a customer request" why can't they wait until we come around later")

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank heynavysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

They deserve credit, flight left on time, both outgoing and returning flights, good service, no issues, very nice attitudes with the staff, American is now a choice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank N9549PJjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC