We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great flight from London”
Review of American Airlines


Reviewed 24 September 2018

What a turn around from my last flight! Friendly and helpful airplane staff. The flight was half full, we were allowed to change seats to any open area in our section, service was prompt and friendly and the flight staff was delightful. What a welcome change from my last flight. BRAVO! Made coming back to the hurricane area of my home in NC much more stressful. Thanks to you all.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank heynavysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (48,122)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,415 - 2,419 of 48,122 reviews

Reviewed 24 September 2018

Flight was on time and very smooth. Employees where very friendly and very helpful with are carry on luggage

Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

THE WORST and RUDEST airplane staff I have EVER experienced in 40 years of flying. The flight was half full, we were not allowed to change seats to an open area (even when we politely asked), told the last four rows of the aircraft were not to be used (no explanation given, but staff was free to use), service was grudgingly and very slowly supplied to all passengers (one of the flight staff was overheard saying to a customer request" why can't they wait until we come around later")

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank heynavysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

They deserve credit, flight left on time, both outgoing and returning flights, good service, no issues, very nice attitudes with the staff, American is now a choice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank N9549PJjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

This Flight was delayed by 1 hr due to repairing a bathroom...well wasnt repairable!! We took off for a 6 hr flight with one bathroom!! Needless to SAY, IT WAS FULL BY THE TIME WE LANDED!!
Ordered my meal online but by the time the meal cart got to us in the back, the sandwich was SOGGY!! Nothing to do about it, min choices at this time!!
Ive been flying american for many years but the ISSUES seem to be growing, clean it up!?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Debora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC