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“Flight”
Review of American Airlines


Reviewed 24 September 2018

Flight was on time and very smooth. Employees where very friendly and very helpful with are carry on luggage

Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,287 - 2,291 of 47,975 reviews

Reviewed 24 September 2018

THE WORST and RUDEST airplane staff I have EVER experienced in 40 years of flying. The flight was half full, we were not allowed to change seats to an open area (even when we politely asked), told the last four rows of the aircraft were not to be used (no explanation given, but staff was free to use), service was grudgingly and very slowly supplied to all passengers (one of the flight staff was overheard saying to a customer request" why can't they wait until we come around later")

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank heynavysailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

They deserve credit, flight left on time, both outgoing and returning flights, good service, no issues, very nice attitudes with the staff, American is now a choice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank N9549PJjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

This Flight was delayed by 1 hr due to repairing a bathroom...well wasnt repairable!! We took off for a 6 hr flight with one bathroom!! Needless to SAY, IT WAS FULL BY THE TIME WE LANDED!!
Ordered my meal online but by the time the meal cart got to us in the back, the sandwich was SOGGY!! Nothing to do about it, min choices at this time!!
Ive been flying american for many years but the ISSUES seem to be growing, clean it up!?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Debora L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

We flew to Jackson Hole, WY from Pittsburgh, PA. The reason the legroom and seat comfort rated high is because we paid extra. Since my husband and daughter are tall, it was important for them to have extra room on a long flight. The service on American Airlines is exceptional. Always welcoming, pleasant and helpful. American Airlines is our first choice because of the service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC