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“trip that was to take 1 day took 3 days”
Review of American Airlines


Reviewed 6 April 2018

Our flight was delayed from Reno because of bad weather in Dallas...where we were to catch a flight to Santiago, Chile then to Mendoza, Argentina. We were assured by American in Reno that all the Dallas flights were delayed. This was not the case and we missed our flight from Dallas to Santiago. After an hour in the customer service line in Dallas we were re-routed to Sao Paulo, Brazil then Santiago then Mendoza -- but the flight didn't;t leave until the next night at 7 and American would not pay for our hotel because the delay was caused by weather...we were on our own to find a place to stay and by then it was 11 at night. Everything worked out fine getting to Sao Paulo - but the customer service in Dallas was terrible and took way too long. There were a lot of people in our same boat - and American wasn't very helpful.

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Thank alynn2522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,716 - 6,720 of 40,089 reviews

Reviewed 6 April 2018 via mobile

Over the past several years we have flown mostly on Southwest Airlines because they provided the cheapest, most direct and most reliable not to be late or cancelled flights. Every time within the last five years that we chose to take AA there was always some extreme delay or problems with the plane or any other excuse they could have for not getting you where you needed to be in a timely manner. St Louis used to be a hub for AA and since it isn’t any longer we had been far less than impressed. That said, I chose an AA flight over spring break because flights were already very high and the number of direct flights on most airlines are very slim now from St Louis. But, I have to say we had a great experience. I had a back issue flair up on our flight out (which was on time!!) and the flight attendants were extremely helpful and compassionate. They were so caring and did everything they could do to make sure I was as comfortable as possible in addition to making sure everyone else got drinks, snacks and anything else they needed. I worried that I wouldn’t have the same experience on my wa home but other than a one hour delay (that ended up REALLY ONLY being an hour), we were on our way home with a great captain who did what he could to keep us informed of making up some time and the flight attendants on the way back were just as caring and helpful again. I was more than relieved to get back to St Louis and be happy with our flights. It almost seems to be a crap shoot anymore of what kind of service you will get and how reliable your cloning will be. These flights renewed my faith in flying AA.

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Thank Haparker01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

This way the April 3 morning direct flight from LAX to CMH

Worst flight ever , to the point I almost changed to another airline coming back tonight.

As a platinum member , I usually love American. This time every crew member was horrible. I don't use that word lightly. Not one smile , not on thank you and you felt like you were bothering them.

Woke up half way during flight and cart was in way , normally fly first class but this time due to late booking went coach. So I went to use the first class bathroom as again cart in the way and I thought I was a criminal. Guy says nothing to me looks pissed and I use it. Come out and I as the customer apologize and he says nothing , but follows me out and with force pulls the curtain shut.

When I asked to BUY food , lady said " you can wait a minute , I need to go back just hold on , looked pissed.

Twice another bumped into me as I fell asleep and leg was a little out and they said " watch it ". Really ??? Are you kidding me American. If your whole crew is so pissed to be on the morning flight , fire them or put them on later flights

I still love AA, but the trip I have next week and end of month will be with Delta. Hope I don't find them much friendlier.

I even asked a co-worker not sitting with me what she thought and this person NEVER complains and said she Is thinking of calling in a complaint.


It was very uncomfortable. Had their been an emergency I have no confidence this crew could of handled it

My son will by flying to Texas in a couple weeks and I won't book AA. Sorry , I just don't feel comfortable


Very disappointed platinum member

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1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Well, I decided to give American Airlines yet another chance, of course, not having many options to choose from, helped a bit.
Surprisingly this time I had s pleasant flight, no problems, courteous service and on time.

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Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

I always fly American because I have the credit card and I get the miles for free flights. I wouldn't have gotten the card if I didn't like their service.

I've always had great experience with them. I get great service with them and am satisfied with the flights each time.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kristie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC