Over the past several years we have flown mostly on Southwest Airlines because they provided the cheapest, most direct and most reliable not to be late or cancelled flights. Every time within the last five years that we chose to take AA there was always some extreme delay or problems with the plane or any other excuse they could have for not getting you where you needed to be in a timely manner. St Louis used to be a hub for AA and since it isn’t any longer we had been far less than impressed. That said, I chose an AA flight over spring break because flights were already very high and the number of direct flights on most airlines are very slim now from St Louis. But, I have to say we had a great experience. I had a back issue flair up on our flight out (which was on time!!) and the flight attendants were extremely helpful and compassionate. They were so caring and did everything they could do to make sure I was as comfortable as possible in addition to making sure everyone else got drinks, snacks and anything else they needed. I worried that I wouldn’t have the same experience on my wa home but other than a one hour delay (that ended up REALLY ONLY being an hour), we were on our way home with a great captain who did what he could to keep us informed of making up some time and the flight attendants on the way back were just as caring and helpful again. I was more than relieved to get back to St Louis and be happy with our flights. It almost seems to be a crap shoot anymore of what kind of service you will get and how reliable your cloning will be. These flights renewed my faith in flying AA.