My wife and I had tickets for a roundtrip to Florida on 3/21. Unfortunately a snow storm cancelled the first leg of the trip meaning our trip was not going to happen. AA said the only option was to get rebooked 4 days later which meant our vacation would be two days! Called customer service and after 20 minutes on hold got an agent who could not find another option. Called an hour later and Linda, an American angel, found two seats out of Richmond on 3/21 so we were able to make the trip and join family for a celebration. I wish AA would have more reliable service out of Charlottesville.