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“Generally Reliable”
Review of American Airlines


Reviewed 6 April 2018

My wife and I had tickets for a roundtrip to Florida on 3/21. Unfortunately a snow storm cancelled the first leg of the trip meaning our trip was not going to happen. AA said the only option was to get rebooked 4 days later which meant our vacation would be two days! Called customer service and after 20 minutes on hold got an agent who could not find another option. Called an hour later and Linda, an American angel, found two seats out of Richmond on 3/21 so we were able to make the trip and join family for a celebration. I wish AA would have more reliable service out of Charlottesville.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Walter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,953 - 7,957 of 41,472 reviews

Reviewed 6 April 2018

Very pleasant experience. Crew was great. Food was very good. Can't really complain even though our flight from Phoenix to Bakersfield was delayed 2 hours. They did have chips and water at the boarding area. Just a long day in airports and the air.

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    • In-flight entertainment (WiFi, TV, films)
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Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

The in-flight experience went about as expected by today's standards for economy airline travel. The pre-flight experience was disappointing it that we did not appear on the upgrade list at the airport even though we had made the request months before the flight, which was validated both on line and in the mobile app.

The flight crew was attentive and efficient, though it still seems crazy that all you get for food on a 6 & ½ hour flight are 2 wafers:-) The in-flight entertainment system worked well and had a very nice offering of movies. The flight ended poorly in that, while we arrived early, we were forced to wait for over 30 minutes for a gate with no communication updates from the cockpit. Overall an average flight experience.

1  Thank Stone13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Departed and arrived on time. Seat back tv quite good though music choices poor by comparison with, say, Emirates.
Food as always, Chicken or Pasta! Service as always from average to poor! Most of the daylight flight spent in the dark which does not help with jet lag. Why not ask passengers to pull the blinds down on the sunny side only?

Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

My fiance and I booked our flights Last June, so we were pretty upset to say the least when we didn't have a seat to sit in once the plane was boarding. I not only called AA a month prior to our trip, asking to assign seats, she assured me there would be no problem doing it when we got to airport... Right then and there she should have been honest, but she wasn't. They were able to find 3 people to switch their flights, and we were able to get on board. Thankfully! Once we got on the plane we weren't sitting together but at that point I was just happy to get home. My fiance sat in Emergency exit row, and had no where to put his carry on bag, long story short, they were hassling him to get his bag put away, but the flight attendant was literally standing directly in front of him so he couldn't move, even if he wanted to. they are both big guys, literally no space, he proceeded to tell the Attendant that he couldn't move b/c he was in the way, and it ended up heating up b/c the Attendant didn't like that he was being challenged, or whatever the issue, they ended up pulling my fiance off the plane, then the "lead flight attendant TERRY" was a mega awful ***** and actually started yellling at him and made him again, Move his seat! Needless to say, they were very snobby, and were sooo rude, especially seeing as we almost didn't make the flight b/c they were oversold. We will never fly AA again. So unorganized, took 3.5 hrs for them to figure out how to get us seats, on a flight we bought 9 moths ago..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kelli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC