The in-flight experience went about as expected by today's standards for economy airline travel. The pre-flight experience was disappointing it that we did not appear on the upgrade list at the airport even though we had made the request months before the flight, which was validated both on line and in the mobile app.
The flight crew was attentive and efficient, though it still seems crazy that all you get for food on a 6 & ½ hour flight are 2 wafers:-) The in-flight entertainment system worked well and had a very nice offering of movies. The flight ended poorly in that, while we arrived early, we were forced to wait for over 30 minutes for a gate with no communication updates from the cockpit. Overall an average flight experience.