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“Holiday Vacation”
Review of American Airlines


Reviewed 17 January 2018

Checking baggage was easy, security was easy, flight attendants were educated. All staff was courteous. Will fly with them again for sure!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Staci C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17,223 - 17,227 of 48,002 reviews

Reviewed 17 January 2018

I have heard a lot of negative reviews about AA but i have to say this was one of the best airline experiences. It was on business class so the experience might have been different on economy but i found the seat/bed to be very comfortable. For a 1-2-1 layout in business, the bed was actually super comfortable and spacious. I have tried other airlines (JAL - amazing service but the bed felt tight) --> this was one so spacious that you could curl up and sleep.
You also get a mattress and very nice comforter - much better that the usual blankets.

Service of the crew was also very good. Only thing though, the food was not great!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Saranya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

I had another nice flight on this Legacy carrier. Had no problems or issues from gate-to-gate. The plane was clean, the flight was smooth, the landing was great...no problems. The only thing I could comment on that might be something AAA could work on...I think this particular A321 was from the merger with US Airways. There were no in-seat monitors and no USB power ports. Hopefully they'll upgrade this particular aircraft soon.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Brand new airplane. I think it was airbus. Great media / games. Nice seats. Crew was very helpful. Good experience going and coming back to nyc.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank badbaruch57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

For as much as folks pay to fly these days, you would think the airline would have some sort of television or movie. It is bad enough that folks are crammed in like sardines and that minimal service is provided. They have no problem harassing folks about signing up for their credit card though.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stephen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC