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“outbound- not so good, inbound -just fine”
Review of Alitalia


Reviewed 3 weeks ago

The plane on our outbound trip was very cramped and uncomfortable. Headrests on the seats didn't allow you head to rest comfortably because they stuck out too far. The entertainment system was an antique that didn't work on many seats and it had one of those button pushing controllers that you couldn't figure out anyway. The inbound flight was a different plane that was more roomy and properly equipped.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LandJB-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 - 161 of 13,934 reviews

Reviewed 3 weeks ago via mobile

Tight seating.Food was actually quite good. Pleasant crew. Rome airport still uses shuttles to some gates. Long wait for luggage, but nothing lost.

Thank Raymond Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

At the price it’s worth the discomfort and lack of service by the cabin crew. It’s a means to an end service.

Thank Roberto Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had a great flight from Montenegro to Rome! Check in went extremely smooth and quick. Flight left on time, cabin crew was friendly! Was offered free snacks and drink, which you don't see on other cheaper airlines. Seats weren't the absolute comfiest, but not the end of the world.
Would recommend flying with them!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank ErinCW842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My first flight to europe and it was very disappointing. 10 hour flight home and we saw the crew twice! First time an hour into our flight to serve lunch , and not again until an hour before we landed to serve us drinks. I’ve seen crew more rimes than that on a 4 hour flight to Orange County! They turned all the lights off at 1:30 pm! Our seats were so small! If the person in front of you laid back, which they have a right to do, you were literally locked in position ! Very uncomfortable!

2  Thank Nee0929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC