Of all the airlines I have traveled on throughout the world, I have never, ever experienced a level of shameful, pitiful and disgraceful service as that we experienced with Alitalia Airlines.
Their staff are not only arrogant, unhelpful and incompetent, they look down upon you, not as valuable clients, but a mere inconvenience to their lazy and "who cares" attitude.
For a nation that produces the greatest cars, food, clothes, furniture and culture, this airline is a stain, that almost destroys my love of the mother country.
No wonder they have gone into liquidation more than once. Do yourself a favor, check out the visitors posts on their facebook page, they are simply a disgrace