My daughter and I flew Rome Catania Rome. We missed our first leg due to long lines, inability to check our luggage. The flight people were lovely. They did prioritize us after missing a flight to the next flight. We paid almost as much in LUGGAGE FEES as our flight. That I find reprehensible.
Returning to Rome, from Catania,we arrived early to avoid any issues. They had us wait in line to take others who had flights ahead of ours. We just wanted to relax and have coffee. Not what we are used to. This is the Italian way.