We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My new favorite Airline”
Review of Alaska Airlines


Reviewed 4 weeks ago

I fly to San Diego several times a year and this was my first experience with Alaska Airlines. The price was comparable to other airline but the flight times worked better with my schedule. (I should note that I really like St. Louis airport - just the right size to make life easier when traveling) The Alaska ticket agents at both ends of the trip were fantastic. The plane was a smaller jet, which I prefer, boarding was quick with no hassles. I upgraded on the trip down, plenty of leg room and the wine was OK. I stayed in economy on the way back and I found no leg room issues, I'm 5'11. Free movies made the flight even faster. Whenever I can I will be an Alaska Airline regular.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank robertdania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (11,314)
Traveller rating
Traveller type
Time of year
Language
  • More languages

541 - 545 of 11,314 reviews

Reviewed 4 weeks ago

Very basic. No thrills or frills to keep cost down. The buy one ticket get one free is awesome which makes the deal that much more better. The airplane is very basic. Staff is friendly and cost of flight are good. They offer good deals as well.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Recently I began flying frequently on Alaska. The flight attendants are always cheerful and mindful of what passengers are going through.

On a flight from Portland, a gate change announcement was made about 10 minutes before take off time--and the gate was a couple terminals over. Everyone at the gate jumped up and began running to the correct gate. Alaska held the plane for everyone to board, and upon boarding, the flight attendants were providing water for passengers who had just made a long sprint to the gate. It wasn't ideal, but the employees kept it from leaving a bad taste.

On another trip, de-icing delayed my initial flight. I arrived at my connection about 5 minutes too late. When I checked with the gate agent, she found that the system had already automatically re-booked me on the next flight to my destination (boarding in 30 minutes) and she confirmed an exit row seat for me. I arrived only about half an hour later than scheduled, and it was smooth sailing. No stress or distress over missing my connection. Everything should be this easy!

And most of the time, flights are on time and there are no issues. And no matter what is happening, my luggage always arrives on time at my destination. And the employees are cheerful and always have a smile.

Only drawback--if you have to fly on the turboprops, they are a tight squeeze.

Overall, really enjoying this airline.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank iamhere555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The seats were a good size and the free snacks were the same as other airlines. The entertainment selection was good. I used my smart phone others used their tablets. There is an app you have to download, which I suggest to do before boarding the plane. OR you could always rent one of their tablets, I think it was $5 which is reasonable. Wifi is free on the plane. The snacks that were for sale I thought were nice and reasonably priced. I did purchase extra snacks and was happy with it.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rhyrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I fly Alaska wherever I go if I can. The planes are always clean and many seem almost brand new. I enjoy the wifi and free texting.

Date of travel: October 2018
Thank katt238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC