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“Used to be great”
Review of Alaska Airlines


Reviewed 19 November 2017

Have been flying Ak Air many years%. Don’t like new “premium seats” and think that there is little incentive left for going mvp or even gold. Was gold all this year and rarely saw any benefit.

Thank AlaskanRover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,249 - 5,253 of 10,474 reviews

Reviewed 19 November 2017 via mobile

Going out we had to have a name adjusted and it took over 40 minutes. When they fixed the issued they canceled the wheelchair service for arrival and the flight coming back. They then assigned us to the last seats in the plane. For someone who has limited walking capabilities they did not seem to care where we were put on the plane. Would think twice about flying with them again even with the plug ins for phone charging, free movies available through their in flight app and tiltable head rest. Service is just not par for those that are handicap.

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Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

Relaxing flight, service was great, made the entire trip enjoyable. Family emergency added to the stress, but Alaska took the stress out of the traveling part.

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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Webfoot17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017

I always fly Alaska if I have a choice.Very on time and friendly airline.Never have a problem. Highly reccommend.

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Thank mabow500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2017

This airline is awful! They decided to cancel our direct flight weeks after it was booked and confirmed. They put us on a non-direct flight leaving in the morning instead of the afternoon. They are not willing do anything about it. They are not willing to release the tickets to any other airline since they don't have a working relationship with anybody. I guess the other airlines know how horrible they are. If you buy the ticket from them they charge your credit card and then they do WHATEVER they want. You are stuck! I travel a bit and this has never happened to me. Just stay away! They deserve to go out of business.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank 20KIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC