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“Great service from a very professional Air New Zealand, Hawkes Bay Airport team.”
Review of Air New Zealand


Reviewed 22 August 2023

My wife and I were booked to fly from Hawks Bay Airport to Sydney via Auckland, leaving at 1.50 pm on a Tuesday afternoon. The aircraft we were to depart on struck a bird on landing at NPE, damaging the plane. There was a delay as engineers inspected the plane, putting the expected flight times back. The courteous staff at Air NZ rebooked our connecting flights to Sydney. Unfortunately, after further inspections by engineers, the aircraft was deemed unfit to fly. By this time there were no more seats available to fly us to Auckland.
Rob Johnson from Air NZ took over and soon had us booked on the last two seats available to Wellington, which would connect us on the first flight out of Wellington on Wednesday. He organized accommodation at Wellington airport, including dinner. All this at a time when a full plane load of passengers needed to be rebooked. Rob and his team worked with grace and absolute professionalism during this whole time that for a lot of passengers was extremely stressful. Our thanks to Rob and the team at Hawks Bay Airport for your kind and considerate service. We look forward to seeing you again.
A tip for anyone caught in delays such as this. Stay calm, treat the airline staff with respect and they will pay back the respect many times over.

Date of travel: July 2023
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Thank Marc M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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202 - 206 of 14,102 reviews

Reviewed 18 August 2023

Due to the quasi-monopoly nature of domestic flights within NZ (if you don't count budget airlines), Air NZ ill-treats their passengers, both ground crew and fly crew lack any sense of customer service, let alone professionalism and friendliness. None of the ground crew and fly crew members have patience to answer questions or listen to what you said. One of the crew members even asked me to be "more polite" just because I asked follow-up questions and requested some clarifications! None of customer service 101 exists!

Date of travel: August 2023
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Thank Flora M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2023

Terrible service both ways on flights to Fiji - paid extra $ for meals and they ran out so we just got a sandwich. Entertainment system had problems one way. Cabin crew not interested. Not recommended - stick with Fiji Air.

Date of travel: July 2023
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Thank Quest49177999962
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2023

First long haul flight out of NZ for some time and I was underwhelmed. Main area of concern was the food service. The crew spend so much time serving special order meals without any real system, that there was little time left to service the rest of the cabin, then they ran out of Western Food. Dried out Noodles for Breakfast is not acceptable. The same happened for dinner as well. This occurred on flight out of NZ to Singapore and the return.

Date of travel: August 2023
Thank happytravellos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2023

I had booked premium economy for round trip from Brisbane to Vancouver. Return flight was abruptly cancelled two days prior - by text message - phone number in text message did not work - finally found correct phone number on AirNZ web page. Was on hold including two dropped out calls for 90 minutes. Was finally rebooked for flight leaving same evening - however 2nd leg was in economy. Economy seats very narrow, uncomfortable, unable to adjust, flight was one hour late to depart due to technical problems with one engine. Would not recommend Air New Zealand flights.

Date of travel: July 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank maddymtraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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