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“Good flight excellent crew odd cabin layout”
Review of Air New Zealand


Reviewed 19 February 2019

Bid for the upgrade from PE to Business and was accepted 5 days before the flight. Excellent service and food but the layout of the Business Premier cabin has everyone seated with their backs to the windows and feet pointing towards the aisle. You see a lot of your fellow passengers feet and the tops of heads when sitting in the upright position for take off and landing. Your personal space feels a little squashed in although the seat width is generous. The lay flat bed is very comfortable but the seat doesn't recline into the bed position automatically. You need to ask one of the cabin crew to help which they do with a smile and very efficiently.
Thoroughly enjoyed the experience and would upgrade again but the cabin layout doesn't compare to Emirates or Singapore Airlines Business cabins which is a shame because the service is far better than either of them.

Date of travel: January 2019
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Thank djcj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 - 379 of 10,826 reviews

Reviewed 19 February 2019

Because Air NZ had not upgraded their fumigation certificate the flight was delayed for two and a half hours while this was sorted. Then there was another long wait in the plane. I was pretty hungry by the time we took to the air and looked forward to my meal. That too was a disappointment....uninteresting and bland.
Although the crew were not rude, they were not friendly either. Probably because they were (like us) tired from all the waiting. - which was reflected in their service.
I would have to say I endured rather than enjoyed my Air New Zealand experience.

Date of travel: February 2019
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Thank LynIsMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2019

Gd flight n time plenty of leg room and food was coffe tea drinks and choice of cookie or chips. Bit bumpy but just usual when flying in NZ.

Date of travel: February 2019
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Thank shazzao2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2019 via mobile

Having travelled economy with Air Singapore recently in their Boeing 777 the Air NZ 787 was noticeably more spacious in the same class. A fantastic experience from end to end with great movies, quality food selection, complimentary drinks of all kinds and a pleasant ‍✈️ crew. Heartily recommended.

Date of travel: February 2019
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Thank ScotinEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2019

Have been flying with Air NZ numerous times on short haul in NZ and to AUS and it was always a nice flight. Very attentive stuff and clean and comfy planes. The long haul flight from Asia or to the USA are also great with very good seating as well as service and entertainment. Definitely on of my favorite airlines.

Date of travel: March 2018
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Thank Marian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC