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“Direct to Houston from Auckland - no Los Angeles dramas!”
Review of Air New Zealand


Reviewed 3 weeks ago

The best thing about the direct flight to Houston is it's a much easier USA port to land in especially if you are like me and like to avoid Los Angeles. Houston airport is easy to navigate around too. The flight being sort of like an overnight one allowed for a decent sleep if you are able to sleep on a plane. It wasn't full on the way back and so I got the opportunity of utilising three seats to myself. They seem fine about doing this although one flight attendant was a bit snippy about it (I actually asked to move as my seat didn't recline; it did but me and the other attendant just weren't pushing it hard enough) but I noticed she was snippy at others too so it was likely to just be her. Anyway, it's a good flight even if a long haul one but seemed to not be so hard on the bod. Yay for direct flights!

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 - 133 of 9,716 reviews

Reviewed 3 weeks ago via mobile

Although only a short flight it was a very pleasant flight. There was plenty of leg room and the seats were comfortable with adjustable headrests. The toilets were clean and the staff were very friendly, efficient and helpful too.

Date of travel: November 2018
Thank HMS67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Booked economy but had a recognition upgrade to Nadi and successful with a one up bid on return flight. Not surprised that Air NZ premium economy is one of the best or best in the world. Attentive service, great seats, lovely food and wines. Surprisingly was upgraded to business class on return flight, magnificent experience.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This whole trip becomes a saga. It started months ago when I booked what looked like a suitable connection, leaving Blenheim around 10:00 am, a brief stopover in Wllington and arrival in Queenstown at 14:30. Some time later the Wellington-Queenstown flight was no longer available, an eight-hour stopover was the result of rebooking.
That flight tried to get into Queenstown but had to return to Wellington due to really lousy weather (kudos to the pilots). We were then told that they would issue blankets for passengers to stay overnight at the airport as Wellington hotels were full.
So I booked a room myself. Now of course they refuse to reimburse as the delay was due to weather. Fine, but why first lie to us saying there were no rooms?

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank P132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Once you’ve checked in at the Business dedicated desk and fast tracked through security (both perks of business class, both super useful for getting you through the airport quickly) if you have some downtime before the flight you can head to the Singapore Lounge at Heathrow.

It’s not my favourite business class lounge (Virgin Atlantic’s Heathrow lounge is spectacular) but it is good. Tvs, WiFi, desks, chairs and an eating area so whatever you plan on doing there’s pretty much a spot. There’s also hot and cold food and drink available and a bar (all complimentary). Not many screens for seeing flight updates but there is a view of the runways from a floor to ceiling glass window. If you’re flying back from lax in business I’d recommend a visit to the new star alliance lounge in terminal B, the international terminal. Use the lift in the main hall (where Victoria secret, coach etc are) to get up to level 6 to access - there’s an outside space with a waterfall wall!

The flight itself was lovely - the staff are great. Good selection of new and classic movies - nice amenities kit including hand cream, lip balm, eye mask, toothbrush/paste and mini mouthwash and ear plugs. My flight out to LA did not have WiFi but my flight back did (extra cost, $40 for the whole flight or hourly rate).

Menu was nice - each person gets their tray table transformed with a table cloth and silver cutlery, butter and salt/pepper. Lots of New Zealand wine offered and I had a duck starter, slow roasted beef main and apple crumble pudding - but there were lots of choices available and snacks throughout the flight. Breakfast again was continental and/or hot eggs/omelette etc (there’s also a sample menu on their website if you’re interested).

Staff were awesome, beds were comfortable and food was decent. A comparable flight that ran on time with a lovely, personal experience with the staff who welcome you warmly, remember your name throughout and say goodbye individually.

If you fly regularly you can save Airport points or use them towards any other star alliance airline.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank rhiceridavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC