Before I start I should mention that although I bought my flight with air New Zealand it was operated by Singapore airlines.
This was my first flight alone, ant my first long haul so I was very anxious about the whole thing.
Checking in with my E-ticket and E-visa was a nightmare to be honest. As I arrived I was ushered by staff to use a self check in machine- this wouldn't work and despite asking several staff members to help me I still had no success. Finally I asked a staff member who was able to help, he explained that the reason the self check in wouldn't work is because I had an E-visa, and I would need to get in line to use the assisted check in- not a problem, in fact I felt more comfortable doing this- but it would have been nice to have been advised of this either through communications prior to my flight date or by someone on arrival; that way I wouldn't have spent 30 anxiety ridden minutes trying over and over again on a machine that Was never going to work for me. I'm not sure if this is the fault of the airline or the airport but I felt it's worth a mention.
Boarding and getting to my seat all went smoothly, everything was on time.
I was a little disappointed not to have a window seat after selecting this an option when buying my tickets, but I appreciate that there are a limited number. Also I was given a seat at the front of the cabin where I had more leg room than I knew what to do with, so that definitely made up for not having the window seat.
A blanket and pillow was provided for the journey and my seat was able to recline a little too- this made it very easy to sleep during the journey.
Also free earphones were provided for the entertainment system- this is a bonus as I know lots of airlines charge extra for them!
Toothbrushes, toothpaste And flight socks were handed out in little zip pouches which was a nice touch.
Good recent films were available to watch for free on the entertainment system and I managed to watch a film that I had been looking forward to seeing.
There were plenty of toilets on the plane and they were all clean and well stocked with the necessities.
The staff were helpful and friendly, and they attended very soon I pushed the button on several occasions ( I take medication which gives me a very dry mouth so I was constantly after a drink).
The food wasn't wonderful but definitely edible, it certainly beat my expectations of aeroplane food anyway. There were options available for any kind of dietary requirements which is good.
All in all the flight was a pleasant experience and I would happily fly with ANZ and Singapore airlines again.