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“Great crew and service”
Review of Air New Zealand


Reviewed 19 October 2018

Simply outstanding airline crew and service, we had connecting flights from Auckland
to Rarotonga - Cook Islands for our wedding anniversary and it was very pleasant and
comfortable experience, excellent on-board entertainment , provided all requirements
if needed.Would recommend flying with them anytime.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank darrendebbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,021 - 1,025 of 10,423 reviews

Reviewed 19 October 2018

Took domestic flight from Napier to Auckland and then international from there to Adelaide. Nice friendly service the whole way as usual. Still not happy with inconsiderate passengers putting their seat back as soon as they can - a four hour flight doesn't really mean that you need a sleep (actually they just put their seat back while watching the screen in front of them - didn't sleep) so I wound up with the seat back pushing onto my legs - and they had to be asked a couple of times to put it back up when meals were being handed out. But the attendants were polite and pleasant and helpful.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Grant N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018

My wife and I recently flew with Air New Zealand in Premium Economy class, from Melbourne to San Francisco (via transit in Auckland). We paid extra for the first row seats (seats 23A and 23B). The seats are spacious and the recline is adequate to get some proper sleep.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank PlanetOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018 via mobile

I've had the experience to fly from Perth to Auckland couple weeks ago.
Due to some sort of maintenance Air NZ is warning you only couple of hours before your departure that your flight will be different from what you paid for.
Be ready on this Route to fly in a very old plane, with no room while seating, no entertainment, etc...
It happened twice in the last few months for me and one of my family member.
When I contacted customer service to explain I've spend thousands of dollars with Air NZ and I've been flying with them for 10 years... The service was far from what I paid for and that I was hoping for some compensation...
I've been told by Simone Lee at customer service, that they were sorry but there's nothing they would do about it.
Greatly disappointed about their customer care.
If you got to fly between Perth and Auckland, don't fly Air NZ guys. Get onto another airline that would probably be cheaper with a much greater customer service, plane and no last minute surprises.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank julienbO9276ET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018

As always, a comfortable flight, attentive cabin crew, excellent service and a great flight crew. On time all the way. Couldn't ask for more.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rossimana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC