It's always reassuring to step onboard an AirNZ flight. We are immediately welcomed by friendly and relaxed hosts. My major trauma is on takeoff and although I have learned over many years to deal with this personally, it is always comforting to learn that my fear is noted and reassurance is quietly given. This may be a smile; checking I have the music I need at this time by ensuring speakers are working but mostly the calm confidence of the hosts. This quiet understanding always occurs with AirNZ. Thank you so much.