Air India - A Disastrous Experience That No Traveler Should Endure
I am beyond frustrated with the appalling service I received from Air India during my business class flight from Delhi to Toronto on November 30, 2024. This was supposed to be a luxurious, relaxing journey in business class, courtesy of my Aeroplan reward ticket. However, what I encountered was nothing short of a nightmare.
Just before boarding the 15-hour flight, I was informed that the flat-bed seat in business class wouldn’t recline. To make matters worse, 10 other business class seats were also broken. Out of 30+ business class seats, nearly a third were non-operational! How is this aircraft even allowed to fly with such issues? Isn’t someone at the Directorate General of Civil Aviation supposed to ensure safety and service standards?
Despite this, Air India refused to endorse my ticket to another carrier, and I had no choice but to endure a 15-hour flight with a business class ticket, but NO business class comfort. It was an uncomfortable, miserable journey, not what I paid for or expected. But it didn’t end there.
Upon arrival, Air India promised a firm upgrade voucher and claimed that Air Canada would refund my Aeroplan miles. Six weeks and 10 emails later, I finally received the voucher. But what good is it? When I called the call center to inquire about using it, I was told that I would have to present it at the airport to be considered for an upgrade. What if business class is full? Will I be stuck flying in economy AGAIN? And no one at the call center could even tell me whether I should carry business class baggage (2 x 32kg) or economy class baggage (2 x 23kg).
The entire experience was a disaster. Air India’s lack of professionalism, miscommunication, and sheer disregard for customer service has left me with zero trust in this airline. This is NOT how business class travelers should be treated.
Air India, you owe me a full apology, proper compensation, and a commitment to never let this happen to another passenger. If anyone is considering flying with them, BE WARNED.
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