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“Worst Experience”
Review of Air India


Reviewed 3 weeks ago

I recently had a very disappointing experience with my return flight from Dubai to Delhi with Air India. During the flight, I found hair in my food, which was quite off-putting. I called for assistance from the staff member Ms. Aditi, but she dismissed me by saying she was too busy and walked away. When she returned to collect the used dishes, I informed her that I hadn’t eaten the meal due to the hair, but she didn’t apologize or acknowledge the mistake. Instead, she simply offered to bring me a replacement meal.

The lack of professionalism was extremely frustrating, especially since she didn’t even offer a basic apology for the inconvenience. To make matters worse, I noticed that the pillows provided were very dirty. This experience was far below the standard I expect from any airline, and I hope they address these issues for future passengers.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Trek22378360305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (10,487)
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69 - 73 of 10,487 reviews

Reviewed 3 weeks ago

I would like to say both employee of AIR INDIA were excellent in the effort to help me out with my flight.

They made sure everything was handled correctly.

Date of travel: January 2025
Thank hitesh M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Air India offers some good routes and decent prices. Unfortunately, the business class seat from New Delhi to Thailand was not just outdated, but the phone charging outlet was broken and the service below par. The arrival in Phuket at 8 a.m. is okay if you get early hotel check-in, but for most travelers the wait for check-in at 3 p.m. could be bothersome.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank X6042HMjt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I am American Airlines executive platinum member, so I do my fare share of traveling as I own a technology services business in US. Decided to take a flight from Toronto to Delhi on Jan 18th 2025. Thinking that it’s been a while since reputed company like Tata took over. How bad it can be? may be people leaving bad reviews are not fair or it’s about before Tara take over.

Well I had rude awakening waiting for me. First, flight got delayed two times, one a week before departure and second on day of departure. It messed up my connection in Delhi and added few additional hours to my long trip. From flight deck reason given was republic day events in Delhi, which is suppose to be on Jan 26 and week after my flight, go figure!!!

At the airport while checking in, I found out that seat I selected a weeks ago is not available. They put me in other seat not matching my selection. In the plane, crew told me that my originally selected seat will be used by crew for taking rest. Wow! I heard other people complaining of moved to middle seat when their selection was aisle or widow, poor soles.

let’s see the quality now. See the pictures below, it seems like no maintenance has been done since the plane was put in service, broken things all over, wear and tair everywhere you look. Ancient entertainment system, non functioning items.

No storage, things on floor everywhere. List goes on and on, can’t find any positive, forget about positive, not even a normal thing expected in business class.

Is this really owned by Tata? At least good that Ratan ji is not alive to see it.

I am worried about my return flight as perhaps it will be same horrible aircraft.

My advice, don't look at price or route convenience, not worth it.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Zubair P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Perhaps the worst communication ever received from cabin crew. The plane had mechanical issues from the start, we waited 4hours without communication until we forceful disembarked. No communication about the rescheduled flight either. Thoroughly disappointing.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Sara K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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