I am American Airlines executive platinum member, so I do my fare share of traveling as I own a technology services business in US. Decided to take a flight from Toronto to Delhi on Jan 18th 2025. Thinking that it’s been a while since reputed company like Tata took over. How bad it can be? may be people leaving bad reviews are not fair or it’s about before Tara take over.
Well I had rude awakening waiting for me. First, flight got delayed two times, one a week before departure and second on day of departure. It messed up my connection in Delhi and added few additional hours to my long trip. From flight deck reason given was republic day events in Delhi, which is suppose to be on Jan 26 and week after my flight, go figure!!!
At the airport while checking in, I found out that seat I selected a weeks ago is not available. They put me in other seat not matching my selection. In the plane, crew told me that my originally selected seat will be used by crew for taking rest. Wow! I heard other people complaining of moved to middle seat when their selection was aisle or widow, poor soles.
let’s see the quality now. See the pictures below, it seems like no maintenance has been done since the plane was put in service, broken things all over, wear and tair everywhere you look. Ancient entertainment system, non functioning items.
No storage, things on floor everywhere. List goes on and on, can’t find any positive, forget about positive, not even a normal thing expected in business class.
Is this really owned by Tata? At least good that Ratan ji is not alive to see it.
I am worried about my return flight as perhaps it will be same horrible aircraft.
My advice, don't look at price or route convenience, not worth it.