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“Better than Expected - Not World Class”
Review of Air India


Reviewed 3 weeks ago

I specifically chose Air india's Boeing 787 service from the USA (via London) as these aircraft are much newer than the 777s and have a better Business Class hard-product (seats). Air India tends to be 20-30% cheaper than the competition price wise which is an incentive. I found the food on-board very good (if you like Indian food) and the service was quite ok. The IFE, however, was lame. The IFE system was intermittently operational and the choices were very limited. Would I fly Air India again? I would, only if the combination of departure time, aircraft type, and price is right.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank PacJet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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118 - 122 of 4,974 reviews

Reviewed 3 weeks ago

Good service, courteous staff, comfortable flight.
Its been a nice experience to travel with Air India.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TravelStories49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Happy with the flights but,the service and the staff were not helpful at all. the cabin staff should be given training on allergy. and how to deal with clients . my daughter has very =bad nut allergy and when we told them i they say they are not aware of this at all.
My daughter food was order without nuts but staff said nothing has been ordered hence can not give anything else take what they have.

Thank Sunjay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Air India, lost my check in bag not once but on both legs of my trip. unless you are traveling with only hand luggage, DO NOT TRAVEL WITH AIR INDIA. Their staff were rude and unhelpful, there is no-one you can talk to to complain either-only an email service. I hiked everest for my 30th birthday and had to wear the same clothes for 11 days. It was a joke.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Scar12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I fly from Delhi to Shanghai around of 6 hrs with B 787 dreamliner airplane .good service except the food which was to spices.Take care on check-in baggages are not allowed baterries,electronics, lighter.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lucian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC