We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable Ride”
Review of Air India


Reviewed 4 weeks ago

It was short ride from New Delhi to Kathmandu. Unlike US airlines they served food even the flight was less than an hour. Flight attendants were courteous and respectful! I often find overseas carriers have better services than US airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4,997)
Traveller rating
Traveller type
Time of year
Language
  • More languages

141 - 145 of 4,997 reviews

Reviewed 4 weeks ago

I love flying Air India not because it is the National Carrier but because of the facilities AI provides which the private airliners do not provide. The baggage allowance is much higher, the food is decent (not great though) and the leg room in Y class is much more than the others. This flight that I took was on the brand new Airbus Neo which is a traveler's delight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Araktim_Saikia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Flew to and from Delhi on Air India. The flight was pleasant and the food better than most airlines, but the supervision was somewhat casual. Going out no one checked seatbelts and coming back passengers were using mobile phones during take off and landing and were not challenged. Hand luggage rules were also breached as to size and number. This is just an observation. Boarding going out was leisurely and efficient and both flights arrived early. The staff were pleasant especially on the outward journey. I enjoyed the experience and would use them again but they do need to keep passengers under tighter control in current times.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I was going to give it 4 stars because of the aircraft comfort. I have always had problems with air in in various ways. This time I found the cabin crew especiall the male business class FA very rude. The rest of the staff was very uninviting to say the least. A registered person was not on the flight and they announced it for over a half hour making takeoff late. After being late for 15 minutes I would think they would realize he wasn't there.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 123susan456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Quite happy to see that Air India is finally improving. Recent flight on 15/09/2018 was on time, just behind schedule by 10 mins which is totally fine. The seat quality and comfort was also upto the mark. Staff was quite courteous. Looks like the national carrier is going to bring back its respect.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nikesh_Vassa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC