Was travelling from Bengaluru to Bhopal via Delhi Business Class on 02 April 18. Was taking flight IC 501 from Bengaluru to Delhi, then IC 437 Delhi to Bhopal. As I was checking in at Bengaluru Kempegowda International Airport, I was informed that though I was booked Business Class from Delhi to Bhopal, the class had been downgraded to Economy as the flight had been made all Economy. I asked about my check in baggage, as it was more than the authorised weight for Economy, about Lounge Facilities at Delhi as the wait was over 4 hours, my through Check In as I wanted to travel unencumbered and the refund of fare.
I was told that the baggage would be adjusted at Delhi and lounge facilities would be accorded to me. However I will have to collect my check in baggage at Delhi, go out of the airport again re-enter from the Departures side and re-check in as the two classes were different and through check in was not permitted. Regarding the refund, I was told it would be done automatically by Air India online.
Well I had to bear the discomfort of exiting the Delhi airport, re-entering Departures,, rechecking in my baggage. The excess baggage was not charged, also I was provided Lounge facilities. However at the Check In Counter, the individual gave me a centre seat and made my boarding pass as such. It was noticed by his supervisor, who asked him why he was doing that on a Business Class Ticket and then he made the change and an aisle seat was provided.
Well I am still waiting for the refund.
Poor show Air India, at least the passengers could be informed in advance in such conditions.